Community Development Institute is committed to a policy of non-discrimination in the conduct of its business, including meeting its responsibilities under Title VI of the Civil Rights Act, the Americans with Disabilities Act, and other federal and state laws, and to the delivery of equitable and accessible services.

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance. The Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act prohibit discrimination on the basis of disability by state or local government agencies and recipients of federal financial assistance. Discrimination includes, but is not limited to, excluding an individual from participation in or denying an individual the benefits of any program or activity receiving Federal financial assistance due to the individual’s race, color, national origin, including limited English proficiency, sex, age or disability and further included intimidation and retaliatory conduct. CDI does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, national origin, sex, age, or disability, whether carried out by CDI directly, through a contractor, or any other entity with whom CDI arranges to carry out its programs and activities. This Complaint and Compliance Review procedure is established so that anyone who believes he or she has been subjected to discrimination in the receipt of benefits and/or services from CDI on the grounds of race, color, national origin, sex or age, or has been subjected to intimidation or retaliation because he or she has exercised a right to participate in or opposed actions protected by 40 C.F.R. Parts 5 and 7, or for the purpose of interfering with such rights, may file a complaint following the outline below. In addition, the Civil Rights Compliance Coordinator or designee may, on his or her own initiative, undertake compliance reviews to investigate compliance of CDI with Title VI, the ADA/Section 504, and other federal and state civil rights laws in the absence of a complaint on a periodic basis.

The complaint should be in writing and contain information about the complainant and the alleged discrimination such as:
1. The name, address, and phone number of complainant;
2. The name of CDI department and/or employee(s) against whom the complaint is filed;
3. The location, date, and description of the alleged violation; and
4. The signature of the complainant or his or her designee.

A complaint regarding discrimination in or language access to CDI services, programs and activities should be submitted by the complainant or his or her designee as soon as possible but no later than 180 calendar days after the alleged violation to:
CDI Civil Rights Compliance Coordinator, (720) 747-5100 10065 E. Harvard Ave., Denver, CO 80231

If a complaint is submitted directly to a CDI department, office, or staff member, CDI department, office, or staff member shall forward the complaint to the appropriate Coordinator within 5 calendar days. After receipt of the complaint:
a. the Coordinator, or her or his designee, will make a determination of whether CDI has jurisdiction over the complaint, and send the complainant an acknowledgement letter informing her/him whether the complaint will be investigated;
b. If the Coordinator finds jurisdiction, s/he will notify CDI department or agency that is the subject of the complaint and request a response to the complaint, and will begin an investigation. The investigation may include interviews of the complainant, CDI employees, contractors, subcontractors, subgrantees, and witnesses to the alleged discrimination, as well as review of any physical or written evidence. The Coordinator, or her or his designee, may attempt to conciliate and resolve the complaint through a mutually agreeable solution. Any informal resolution must be signed by both CDI department that is the subject of the complaint and the complainant. An appropriate, prompt, and impartial investigation of any allegations filed under Title VI or related federal non-discrimination statutes will be conducted. A preponderance of the evidence standard will be applied during the analysis of the complaint. When the Coordinator, or her or his designee, determines that a violation has occurred and an informal resolution is not reached, the Coordinator shall make a recommendation to CDI Chief Executive Officer, or his designee for remedial actions. CDI CEO, or his designee will accept, revise, or reject the Coordinator’s recommendations and order the complained-of CDI department to implement the accepted recommendations. The Coordinator will provide a written response to the complainant at the conclusion of the investigation.

The Coordinator will issue one of three letters:
a. A closure letter summarizing the allegations and stating that there was not a violation and that the case will be closed; or
b. A letter of resolution summarizing the allegations and describing the informal resolution mutually agreed to by the complainant and CDI or agency about which the complaint was submitted; or
c. A letter of finding (LOF) summarizing the allegations and the investigation of the alleged complaint, and explaining any remedial actions to be taken by CDI.

If the response does not satisfactorily resolve the issue, the complainant has the right to file his or her complaint with the associated federal or state agency. The Civil Rights Coordinator shall maintain records of complaints received, informal resolutions and investigation findings. These procedures do not deny the right of the complainant to file a complaint with state or federal agencies, or to seek private counsel for complaints alleging discrimination, intimidation, or retaliation of any kind that is prohibited by law.